For care teams

Start the day knowing who needs you

Triage gathers every open alert for your clinic, most urgent first. Each one shows the reading, the patient’s usual range and what they said about it. It updates live, and urgent alerts also reach the on-call clinician by text and email. Heart-failure patients in their 30 days after discharge get a second queue, Needs review, with one episode per patient.

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Alert rules

Seven rules, your limits

The rules are the same in every clinic. The numbers are yours: set defaults for the clinic, then adjust them for any patient. Shown here with the defaults you start with.

Rule Fires when Level Who hears about it
Blood pressure crisis Any reading of 180 systolic or 120 diastolic, or higher Urgent Text and email to the lead clinician and on-call staff. The patient is told to call 911.
Safety concern The companion’s safety check rates a message as high or imminent risk Urgent Text and email to the lead clinician and on-call staff. The patient is shown the 988 Lifeline.
Heart rate out of range Resting heart rate more than 15% from the patient’s usual High Elevated Email to the lead clinician if High. The patient is asked what’s going on.
Blood pressure above limit The last 3 readings all above 140/90 Elevated Triage
Low mood Low or Struggling on 3 check-in days in a row Watch Triage
Missed doses 3 or more missed doses in 7 days Watch Triage
Missed check-ins No check-in for 2 days Missed Triage, and a reminder to the patient

Until a patient has 7 days of wearable data, heart rate uses fixed limits of 45 and 120 bpm.

For heart-failure patients in their 30 days after discharge, a check-in’s blood pressure is judged against their own limits as part of an episode, and one missed day counts as a missed check-in. Crisis, safety, missed check-in and missed dose alerts still reach Triage.

Heart failure, after discharge

A second queue for patients just home from the hospital

For 30 days after a heart-failure stay, each daily check-in is evaluated as a whole. Changes open one episode per patient in Needs review, sorted Urgent, High, Moderate. Open one and you see what changed, the evidence behind it, and an assessment built for it.

  • Discharge papers to verify, side by side with what the AI read from them
  • Each patient’s own limits for blood pressure, pulse and weight gain
  • An assessment, then continue monitoring, resolve or escalate, with follow-up notes
  • A nursing note the AI drafts, which you edit and sign
Post-discharge monitoring in detail

Context

An alert you can act on without digging

Compared with their own normal

Each patient’s usual range is the median of 30 days of wearable data. Readings a patient types in are labeled and shown, but they never move the baseline.

One alert per problem

When the same rule fires again, the open alert updates: new numbers, a higher level if things got worse, and a line in its history. Repeats don’t pile up in the inbox.

A delivery log that tells the truth

Each alert records who was notified and how. It lists only the channels that will actually be tried, then whether each message was sent, failed, or not sent, and why.

Safety

When the companion hears something worrying

Every message to the AI companion gets a safety check. If it rates high or imminent risk, the patient is shown crisis resources right away, and the lead clinician and on-call staff get a text and an email.

The alert carries a short paraphrase of what was said. The conversation itself stays private to the patient.

The patient record

Everything between visits, in one place

  • Readings, from the wearable and the home cuff, labeled by source. Export any date range as CSV.
  • Check-in answers, in the patient’s own words.
  • ICD-10 diagnoses from the official CDC list. The same code can’t be active twice, and every change is logged with the editor’s email.
  • The care plan: medicines and dose times, check-in questions, reminders and visits.
  • Discharge papers, with what the AI read and what the nurse verified. Every time someone opens one, it’s logged.
  • Episodes and signed nursing notes from heart-failure monitoring, with each assessment and escalation.
  • An audit log of everything that changed for this patient, and who changed it.

Your team

Everyone gets the access their job needs

Admins add each person; nobody signs themselves up. Staff sign in with a password and a second factor.

  • Admin

    Adds and manages staff, sets clinic defaults like alert limits, and works with patients like a clinician. Nursing assessments and notes stay with nurses and clinicians.

  • Clinician

    Works alerts and episodes, adds patients, manages diagnoses, medicines and care plans, assesses patients and signs nursing notes.

  • Nurse

    Picks up alerts and episodes, verifies discharge papers, assesses and escalates, signs nursing notes, and keeps the record current.

  • Viewer

    Can read everything in the portal and change nothing. Useful for supervisors and auditors.

See your Triage inbox with your own alert limits

Tell us how your team works today, and we’ll set up a demo clinic to match.

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